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Call Now to Order! 1-800-685-1760  
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| Frequently Asked Questions (FAQ) |
Why
should you buy from us?
EarMall.com has been selling hearing aids and hearing products online for over a decade. We've sold to customers on every continent except Antarctica, and we have an excellent customer satisfaction rate. Due to low overhead costs, we are able to charge much less than traditional brick and mortar hearing aid stores. We'll do everything we can to make sure you're satisfied with your purchase from us.
EarMall.com has been selling hearing aids and hearing products online for over a decade. We've sold to customers on every continent except Antarctica, and we have an excellent customer satisfaction rate. Due to low overhead costs, we are able to charge much less than traditional brick and mortar hearing aid stores. We'll do everything we can to make sure you're satisfied with your purchase from us.
What is
your contact information?
Phone: (800) 685-1760 from 9AM to 5PM
EST, M-F
Fax: (740) 376-9981 (24hrs)
E-mail: info@earmall.com or websales@earmall.com (24hrs)
By mail:
206 Putnam Street
Suite 101
Marietta, OH 45750
What payment methods do you accept?
We accept wide range of payment options so that your EarMall.com purchases will be safe, simple, and secure.
You can use all major credit cards and debit cards through your choice of our secure credit card processor, PayPal, or Google Checkout. You can also use PayPal to pay by e-check or have funds deducted directly from your bank account.
What countries do you ship to?
We ship worldwide.
What are your shipping policies and prices?
For shipments within the United States, we ship via USPS Priority, which takes 1-3 business days from the time the order is processed. Processing takes place 1-3 business days.
Note: Please allow additional time for shipping of refurbished products due to limited availability.
Shipping rates are based on total order price as follows:
Fax: (740) 376-9981 (24hrs)
E-mail: info@earmall.com or websales@earmall.com (24hrs)
By mail:
206 Putnam Street
Suite 101
Marietta, OH 45750
What payment methods do you accept?
We accept wide range of payment options so that your EarMall.com purchases will be safe, simple, and secure.
You can use all major credit cards and debit cards through your choice of our secure credit card processor, PayPal, or Google Checkout. You can also use PayPal to pay by e-check or have funds deducted directly from your bank account.
What countries do you ship to?
We ship worldwide.
What are your shipping policies and prices?
For shipments within the United States, we ship via USPS Priority, which takes 1-3 business days from the time the order is processed. Processing takes place 1-3 business days.
Note: Please allow additional time for shipping of refurbished products due to limited availability.
Shipping rates are based on total order price as follows:
| From (USD) |
To (USD) |
Shipping Rate (USD) |
| $0.01 |
$23.00 |
$1.95 |
| $23.01 |
$50.99 |
$2.70 |
| $51.00 |
$75.00 |
$3.60 |
| $75.01 |
and
up |
$9.90 |
International shipping worldwide is a
flat rate of $18 (USD)
What is your return policy?
If you are unsatisfied with your purchase for any reason, you may return it within 30 days from the date you receive your shipment. You will receive a full refund, less shipping charges. Before returning an item, please email us at info@earmall.com or call us at (800) 685-1765 and we will give you a return confirmation number. No returns will be accepted without a return confirmation number.
Hearing aids can be easily damaged in shipping, so returns must be packaged in a small box similar to the boxes we use to ship our orders. All hearing aid returns and/or repairs shipped in enevlopes will be refused, marked 'Return to Sender'.
***Returned products that are physically damaged will not be refunded***
What is your warranty policy?
Warranty covers all internal components other than circuit/amplifier and casing. Please see individual product pages for warranty lenghts.
What are refurbished hearing aids?
Refurbished hearing aids are pre-owned hearing aids reconditioned to like new working order, and feature a full six-month warranty. Refurbished hearing aids are a great way to save a substantial amount over the cost of new hearing aids.
I'm looking for a particular model, but I don't see it listed on the site - do you sell it?
We sometimes have models available which are not listed on our site. Please email us at info@earmall.com or call us at (800) 685-1761 for availability and pricing.
What is your return policy?
If you are unsatisfied with your purchase for any reason, you may return it within 30 days from the date you receive your shipment. You will receive a full refund, less shipping charges. Before returning an item, please email us at info@earmall.com or call us at (800) 685-1765 and we will give you a return confirmation number. No returns will be accepted without a return confirmation number.
Hearing aids can be easily damaged in shipping, so returns must be packaged in a small box similar to the boxes we use to ship our orders. All hearing aid returns and/or repairs shipped in enevlopes will be refused, marked 'Return to Sender'.
***Returned products that are physically damaged will not be refunded***
What is your warranty policy?
Warranty covers all internal components other than circuit/amplifier and casing. Please see individual product pages for warranty lenghts.
What are refurbished hearing aids?
Refurbished hearing aids are pre-owned hearing aids reconditioned to like new working order, and feature a full six-month warranty. Refurbished hearing aids are a great way to save a substantial amount over the cost of new hearing aids.
I'm looking for a particular model, but I don't see it listed on the site - do you sell it?
We sometimes have models available which are not listed on our site. Please email us at info@earmall.com or call us at (800) 685-1761 for availability and pricing.
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